5 Benefits of Managed Email Hosting Services for Small Businesses

As a business owner, it is crucial to project a positive image of your brand. Your clients or clients often decide to do business with you through cursory observations of your business. For example, when your business emails come from personal email accounts (eg. @ bigpond.com), or if they are continually flagged as spam, it does not give the best impression of your products or services.

In a competitive environment, it is essential to maintain a professional image with your customers, suppliers and even your competitors. Relying on a managed email hosting service can be a great way to show that you are serious.

In this article, we review the main benefits of having a Managed IT Service Provider (MSP) to manage your email service.

Full assistance

Having trouble with technology is a waste of time. Your employees may forget their login passwords, lose a few emails or not be able to access their emails on the go from a smartphone. These issues will not only take time to resolve, but will keep your staff distracted from the more important aspects of your business.

How can you provide great service when your business is bogged down with mundane technology issues?

With a hosted messaging service, on the other hand, technical support is available by phone call. A Managed IT Service Provider (MSP) ensures that any issue with your email service is resolved quickly and efficiently when a problem arises.

You can enjoy the peace of mind knowing that email is still a reliable means of communication between your staff and your customers. After all, email is one of the most essential tools in a business.

Scalable service and ease of use

Your messaging service should be able to grow with your business. Whether you are hiring new staff or starting to send or receive a large number of emails, your email service should be flexible enough to support your business.

Advanced messaging platforms, such as Office 365 and G Suite, can help you in these situations. These messaging services both:

  • come with large mailboxes by default; and
  • can handle hundreds or even thousands of mailboxes; and
  • is able to on-board new staff in a matter of minutes.

Additionally, these services all come with desktop apps and webmail interfaces (eg, Microsoft Outlook, Gmail.com) that your staff are already familiar with. In addition, mobile apps for Android and iPhone devices are also available. The ease of use of these platforms gets your team on track with these platforms in no time.

Increase in business productivity

When you decide to opt for an email platform offered by your MSP, it offers a wide range of free add-ons. The most popular email platforms from Microsoft and Google come with productivity tools designed for small businesses.

For example, you can use the built-in audio / video conferencing service to call your customers or organize online meetings for your staff. Office 365 and G Suite come with screen sharing solutions, chat and collaboration tools, cloud-based file storage solutions, document writing and collaboration tools, and more. Your simple email provider can’t compete with the extra features.

Protection against hacking and data breach

A managed enterprise email hosting service typically comes with additional measures to protect against a wide range of cyber attacks, including hacking, phishing, email spoofing, and email compromise fraud. -professional emails.

A well-maintained email service that is set up and maintained by professional security measures that keep all your data safe.

Managed messaging services typically come with value added services such as a data backup and recovery solution. Regular offsite backups can protect your business from a data loss disaster in the event of accidental and intentional deletion of files and emails, or data corruption issues.

Other benefits, such as phishing protection, can protect your business from accidents, hackers, ransomware, or even malicious employees.

Low management costs

The total cost of owning a managed email hosting service is always lower than the cost of running your email service in-house.

First, IT service providers can take advantage of economies of scale. They have access to software licenses and subscription fees at a wholesale price simply because they run more email accounts than the average business.

Secondly, your time and that of your staff are precious and it is better to devote it to the development of your own business. Since the service provider takes care of the initial setup, email migration, general troubleshooting, and service requests, you don’t need to spend resources on things that are not your core business. job.


Messaging services may be similar in basic functionality (i.e. sending and receiving messages), but they are not equal. Managed email services are a secure, cost-effective, business-grade alternative to email services offered by free email providers, domain name registrars, or in-house managed email servers.

The author is the IT Services Manager at Arrow Networks, a managed IT service provider providing professional email hosting services for small businesses. The article first appeared on the Arrow Networks IT blog.